Overview
Our return and exchange policy lasts 3 days from the date of delivery. If more than 3 days have passed since delivery, we can’t offer a refund or exchange.
Because our suits are sold unstitched and by the piece, we can only accept returns or exchanges for items that arrive defective, damaged, or incorrect (wrong item sent). We’re unable to accept returns for reasons like a change of mind.
To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, in its original packaging.
To start a return, message us on WhatsApp or email info@monaswardrobe.com with your order details and, where possible, photos of the issue.
Refunds
Once we receive and inspect your returned item, we’ll notify you by WhatsApp or email whether your return has been approved. If approved, your refund will be issued to your original payment method, or as store credit toward a future order, based on your preference.
Exchanges
We only replace items that are defective, damaged, or incorrect. To arrange an exchange, message us on WhatsApp or email info@monaswardrobe.com with your order number and a description (and photos, if possible) of the issue.
Return Shipping
Please contact us before sending anything back, so we can confirm your return and share shipping instructions. Return shipping costs are covered by us when the item was defective, damaged, or incorrect on our end; otherwise, return shipping is the customer’s responsibility.
Need Help?
Contact us at info@monaswardrobe.com or via WhatsApp for any questions about returns and exchanges.