Who We Are
This is the website of Mona’s Wardrobe (monaswardrobe.com), an online store based in Quetta, Pakistan, selling unstitched lawn, cotton, linen, and khaddar fabric suits. You can reach us at info@monaswardrobe.com or via WhatsApp.
What Information We Collect
When you place an order, browse our store, or contact us, we may collect: your name, phone number, delivery address, and email address; order details, such as the products purchased and payment method; and messages you send us via WhatsApp or our contact form.
We do not store your full payment card details. Card and digital wallet payments are handled directly by our payment processor; we only retain the information needed to confirm and fulfil your order.
How We Use Your Information
We use your information to process and deliver your orders, communicate with you about your order (including via WhatsApp), respond to questions, and improve our store and product range. We do not sell your personal information to third parties.
Cookies
Like most online stores, we use cookies to keep track of items in your cart, remember your preferences, and understand how visitors use our site (for example, through Google Analytics via Google Site Kit). You can disable cookies in your browser settings, though some parts of the site, like the shopping cart, may not work properly without them.
Sharing With Third Parties
We share order information with delivery/courier partners so they can ship your order, and with our payment processor if you pay by card or digital wallet. If you message us on WhatsApp, that conversation is also subject to WhatsApp’s own privacy policy.
How Long We Keep Your Data
We keep order information for as long as needed for accounting, customer service, and legal purposes. If you create an account on our site, we retain your account information until you ask us to delete it.
Your Rights
You can ask us for a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your personal information (subject to any orders or records we’re required to keep). To make a request, contact us at info@monaswardrobe.com.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us at info@monaswardrobe.com or via WhatsApp.